1. From Your Computer's Desktop

PC Users Only

Left click on the little arrow on the task bar on the bottom of your desktop screen
See where the yellow arrow is pointing to on the image to the left

This will pop up some hidden icons for applications running on your machine. 

Look for the blue ‘d’
The red arrow is pointing to the icon you need 

Finding the Datto RMM icon on your PC desktop

Right click on the blue ‘d’

A pop up menu will appear with a couple of options for contacting us with your issue:

“Take screenshot and request support”
This option will capture a screenshot and open up the contact form for you to add more information. Submit the form to create a ticket, and one of our team will contact you soon. 

“Request support”
This option will open up the contact form for you to add information about your issue. Submit the form to create a ticket, and one of our team will contact you soon. 

Options for submitting a ticket to Techsolve support

2. Send Us An Email

Drop us an email at:
[email protected]


Give us as much information about your issue as you can. We definitely need the following:

– a description of your problem or request

– the best number to contact you on

Smiling man typing on his computer keyboard in the office

3. Give Us A Call

Call our Help desk on:
0203 941 9825


One of our help desk engineers will log your call, create a support ticket for you and kick off the process of fixing your issue as soon as possible. 

Lady on a mobile phone call while typing on her laptop